In a very short time, Charles has proven to be a valuable discussion partner at Salubris Analytics, as well as a staunch support when the many factors in building up a health technology company fall together. He is always deeply thoughtful and has a keen intellect—a pleasure to work with in all our exchanges, as well as being a fantastic mentor in business practices.

One has the sense that even with the vagaries and frustrations that abound in healthcare, Charles is still as ready to work towards a better future today as he was years ago. It is an incredibly admirable trait and a contagious energy to be around. I can only say I am supremely grateful for having met Charles and look forward to what I know will be a long, fruitful, personal and professional partnership.

Charles is one of the most innovative thought partners with whom I have had the privilege of working.   His manner of listening and engaging and his deep industry knowledge can guide any organization or project through its next stage of development.

Here’s a good example: the CAP had an international presence in more than 80 countries with only a small number of customers in most of them, almost all managed entirely out of the US. Charles led the development of a strategy and tactics to grow our international market and to improve our supply chain by forming partnerships with much larger companies to improve the logistics. Service quality increased dramatically, and revenue grew significantly each year.

The CAP is complex and involves a large professional association with significant business units supporting its professional activities. Professional staff and member volunteers interact extensively. Collectively, members involved in governance had a great deal of difficulty handling the conflicts that can arise in such a hybrid organization. As a leader, Charles was adept at working with both groups, developing shared values and an organizational culture to advance a very challenging change agenda.

With his gifts of grace, good humor, and insight, Charles elevates all with whom he speaks and works. He builds great morale! With Charles, organizations grow and grow fast. He is a creative, transformative visionary, who stimulates as he engages diverse groups, challenges the usual, comprehensively plans, develops a clearly defined sense of business direction, mission, and purpose and then delivers on metrics (business plans).

He develops and communicates narratives well and capably strengthens organizational capacity. I have been delighted to experience Charles’ high work ethic; he consistently practices his own teachings.

Charles is a deep and pragmatically balanced thinker, always considering what are often competing agendas among different stakeholder groups and bringing well-thought-through perspectives to the challenges at hand. He is cerebral yet engaging, extremely good at listening to contributors to understand their issues and ideas before formulating his own response, carefully and intently gaining a solid understanding of issues and situations.

He builds on others’ inputs and includes others, while establishing his own leadership and command of strategic direction. He is able to frame situations in extremely insightful ways. He understands industry from the inside out / from historical, current-day, and future perspectives / and has a very firm grasp of all the complexities inherent in healthcare, what it all means and what to do about it.

Charles is a vital and trusted resource at all stages of a developing business. I work with Charles in the healthcare industry and rely on his experience and intellect in the field. His guidance elevated me to a position of leadership in the field of rare cancers. By understanding my talents and strengths, Charles helped craft a pathway to success and continues to be a source of wise counsel and insight.

I was privileged to collaborate with Charles and his team for over three years. During that time I observed his visionary and strategic leadership catalyze substantial organizational change and transformation. He helped his team, organization, and key stakeholders [his board] grow, evolve, and become more prepared to meet the pressing challenges in healthcare.

Charles is a superb business counselor. I have had the privilege of knowing and working with him as a fellow partner in one of the world’s leading consulting firms for well over two decades.

He has the ability to really understand what the client is thinking, the intellect to work with the client to understand both what needs to be done and the political landscape in which it must be implemented, and the experience and objectivity to advise the C-suite on how to ensure actions have an impact. His professionalism, combined with the personal demeanor of a close, personal confidant, make Charles uniquely qualified to work with boards and senior executives.

Charles masterfully integrates his business consulting and management career experience, expert communication talents, and compassion into his work in a way that brings exceptional value to organizations and individuals. Through several years of working with him, I have greatly benefitted from his leadership and mentoring.

Charles’ writing and speaking engagements always challenged my thoughts, inspired me to think broadly and to question biases, and motivated me to take action. It was a natural fit when, in my new role as CEO of AAAHC, I selected Charles as a motivational strategist to help us better envision our new governance structure and instantiate our role as stewards of quality care in the ambulatory space.

With incredible precision, Charles hit the mark with my association board and leadership. Always well-prepared for the subject matter and his audience, Charles conveyed an important truth for market leaders: you have to change to stay the same. His message resonated with each member of the audience—more than 100 people—and furthered our strategic agenda.

Charles has a deep understanding of health care and working with (and in) non-profit governance. His knowledge of the ambulatory space proved invaluable. He is a good judge of character with the ability to tease out hidden abilities and to shape solutions. I look forward to the next opportunity to work with Charles and always appreciate his sage advice, wit, and kindness.