I Can See Clearly Now Approaching her 80th birthday, a friend mentioned that she was “more herself” now than she was when she was 35. It was a casual but deeply profound comment, which she delivered with a joyful smile.…

This is an important focus of my work at Reflective Strategies®, which aims to help leaders see their choices more clearly and make decisions more confidently. Big decisions get most of our attention—deciding to get married, to take a new…

You’re a healthcare tech start-up trying to get off the ground. Investors like your technology, and they see the power of the masses of data you will gather to change health outcomes. But they’re scared of the entropy in today’s…

The waiting room can seem a long way from the board room. Improving the patient experience has long been a top aim of health systems. While quality scores have improved, satisfaction scores have lagged. Only about a third of hospitals…